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Marriott International, Inc.

Washington, DC

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Posting Date Dec 12, 2017Job Number 17002O7DJob Category Food and Beverage & CulinaryBrand Gaylord HotelsSchedule Full-timeRelocation? YesPosition Type ManagementStart Your Journey With Us Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a \consider it done\ spirit to work.\u00a0In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change?\u00a0Take the initiative.\u00a0Enjoy the Rewards. JOB SUMMARYManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and Experience\u2022 High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.OR\u2022 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations\u2022 Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.\u2022 Schedules events, programs, and activities, as well as the work of others.\u2022 Monitors the inflow of ordered materials and the maintenance of current materials.\u2022 Conducts china, glass and silver inventories.\u2022 Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.\u2022 Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.\u2022 Investigates reports and follows-up on employee accidents.\u2022 Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).\u2022 Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.\u2022 Enforces proper cleaning routines for serviceware, equipment, floors, etc.\u2022 Enforces proper use and cleaning of all dish room machinery.\u2022 Ensures all food holding and transport equipment is in working order.\u2022 Ensures compliance with all applicable laws and regulations.\u2022 Ensures compliance with food handling and sanitation standards.\u2022 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Leading Kitchen Team\u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.\u2022 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.\u2022 Ensures and maintains the productivity level of employees.\u2022 Serves as a role model to demonstrate appropriate behaviors.\u2022 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.\u2022 Celebrates successes by publicly recognizing the contributions of team members.\u2022 Encourages and builds mutual trust, respect, and cooperation among team members.\u2022 Communicates performance expectations in accordance with job descriptions for each position.\u2022 Establishes and maintains open, collaborative relationships with employees.\u2022 Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.\u2022 Strives to improve service performance.\u2022 Solicits employee feedback.\u2022 Understands the impact of department's operation on the overall property financial goals and objectives.Ensuring Exceptional Customer Service\u2022 Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.\u2022 Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.\u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing and Conducting Human Resource Activities\u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.\u2022 Recruits, interviews, selects, hires, and promotes employees in the organization.\u2022 Trains employees in safety procedures.\u2022 Provides feedback to individuals based on observation of service behaviors.\u2022 Reviews employee satisfaction results to identify and address employee problems or concerns.\u2022 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\u2022 Ensures property policies are administered fairly and consistently.\u2022 Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.\u2022 Participates in employee progressive discipline procedures.\u00a0Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Additional Info Minimum Age 18 years old Job Industries Food & Restaurant

Company info

Marriott International, Inc.
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Company Profile
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.

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