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Job Details

Operations Project Manager

Company name
Bank of America Corporation

Charlotte, NC

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Operations Project Manager - Charlotte, NC The ASK Team provides user support to Vendor, Sourcing, and Category managers as well as enterprise-wide users for Global Procurement applications including Ariba, VRPM, VIPR, COST, BICS, and mySource. The team manages more than 14,000 requests annually. Requestors contact the team via an online web form. Responsibilities: Provide outstanding Level 1 and Level 2 customer support to requestors who submit questions regarding Global Procurement applications and processes.\u00a0 Become the Subject Matter expert for applications such as Ariba, mySource, VRPM, VIPR, BICS, and COST.\u00a0 Provide answers to questions from Sourcing, Vendor Managers, enterprise-wide users within documented service level agreement timeframes.\u00a0 Triage requests, research options and provide answers in user-friendly terms. Use the Salesforce ticketing tool to assign, log and track requests. Lead or participate in other projects as needed. Required Skills: Minimum 2 years professional experience in either an Operations support role or Service Desk environment. Strong verbal and written communication skills.\u00a0 Technical experience with systems, reporting or application support. Associates Degree or higher. Desired Skills: Strong dedication to quality customer service and a working knowledge of service support and delivery procedures. Excellent follow-through and attention to detail. Team player, self-motivated and driven by success. Strong problem solving\/analytical skills. Demonstrate a willingness, interest, and aptitude to learn new technologies and skills. Ability to meet and exceed project deadlines and service level agreement timeframes. Ability to work with other departments and all levels of the Bank. Experience in the procurement or supply chain field a plus.

Company info

Bank of America Corporation
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Company Profile
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.

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