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Job Details

IT Support Engineer

Company name
Amazon.com, Inc.

Location
Carrollton, TX

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Profile

Job DescriptionWoot.com, an Amazon subsidiary, is looking for systems engineering talent to join our technical operations team. Woot.com is the snarkiest daily deal website in Texas. We pioneered the deal-a-day model that many lesser beings failed to capture, and still offer the world a customer-centric environment of fun that mixes cleverly curated write-ups with frank, unfiltered community feedback. We also have monkeys. Lots of monkeys.The Technical Support Engineer must have demonstrable hands-on hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. They must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include pc imaging and repair, network engineering and troubleshooting, project management, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department. Responsibilities:You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment. As a Technical Support Engineer, you will:· Be responsible for user management, configuration of new processes and projects, training, documentation, and daily routine maintenance· Be the initial point of contact for all functionality issues, bug reports, upgrades, security patches and enhancement submissions· Triage all requests for functionality changes and enhancements to prioritize accordingly, and they facilitate distribution of information to the Business in dealing with the Application Support team's backlog· Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance· Work closely with end users to gather requirements and enhance the systems· Evaluate products and upgrades for appropriateness. Oversee and implement system upgrade strategies· Research current systems technology and serve as subject matter expert on complex systems processes and procedures· Keep process and other related documents updated· Dashboard Creation· Scripting and Automation Coding· Software Development- Travel up to 25% of the time
Basic Qualifications\u2022 Bachelor\u2019s degree in Computer Science, Computer Engineering or equivalent experience\u2022 Experience with PowerShell scripting\u2022 Experience with AWS (Amazon web services)\u2022 Linux/Unix command line interface skills (CLI)\u2022 Microsoft Windows Server and Client OS Automation and Management Experience (2012 R2, 7 and newer)\u2022 Strong troubleshooting skills \u2022 Ability to explain complex IT concepts in simple terms\u2022 Ability to manage high priority projects
Preferred Qualifications\u2022 Microsoft MCSE, MCITP Systems Administrator (Active Directory)\u2022 3 years of engineering systems administration experience in supporting open source applications and commercial applications\u2022 3 years of experience with issue management, process workflows, and administration functions\u2022 Experience working with and managing mobile devices\u2022 Ability to explain complex IT concepts in simple terms\u2022 Ability to manage high priority projects\u2022 Advanced Linux systems administration skills / certification\u2022 Proven skills in HW troubleshooting and deployment\u2022 Experience with Networking protocols and stackPrevious experience in which high levels of initiative, judgment, and tact have been demonstrated\u2022 Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.\u2022 Must be willing to work in a fast paced and growing environment where some travel maybe required.\u2022 Ability to develop clear, concise documentation.\u2022 Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.\u2022 Willingness to work flexible shifts and scheduling including nights, weekends, and holidays\u2022 Ability to work with and help solve technical issues with non-technical staff

Company info

Amazon.com, Inc.
Website : http://www.amazon.com/

Company Profile
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

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