Software Senior Program Manager
A natural at understanding the big picture. You enjoy building relationships and are keen on helping people. And because youâ€™re also adept at explaining technical information in ways everyone can understand, NCR has just the job for you.
You will constantly scan the horizon for ways we can grow our business. And this is where youâ€™ll shineâ€”inspired by your thorough understanding of the ways NCR is moving the world forward, youâ€™ll control key service relationships with our clients and customers. This vigilance and command will require sharp focus, superb strategizing skills, and an ability to gather and remember details. Youâ€™ve got this.
Your unstoppable curiosity will drive you to solve problems, which will help NCR continue to make every day easierâ€”for everyone.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
â€¢ Achieves or exceeds the financial goals established for the program; Achieves or exceeds the goals established in the contract or Statement of Work (SOW)
â€¢ Orchestrates all program activities in the program portfolio
â€¢ Develops program strategic plans collaborating with internal organizations
â€¢ Orchestrates the presentation of all program proposals, plans, NCR program methodologies and solution capabilities within NCR, to third party vendors and to the Customer; Obtains sign-off from the Customer, third party vendors and internal NCR groups
â€¢ Manages program processes and coordinates multi-functional resources to ensure goals, schedules and quality commitments are met; Reports program status versus plan to NCR management, Customer and third party management as appropriate; Conducts post project and program reviews to measure performance versus goals and contribution to customer's effectiveness
â€¢ Create and implement a governance framework that will be used to ensure consistent service that meets or exceeds agreed service levels
â€¢ Ensure that all systems, both hardware and software are installed and operational prior to start of service; Develop a complete Operations Manual and supporting documentation
â€¢ Responsible for identifying risks and issues, initiating mitigating strategies and taking corrective action as appropriate; Identifying and managing dependencies with sub-Program projects, other Programs, other parts of NCR, and external organizations; Identifying, forecasting and acquiring the resources required to deliver the Program, and ensuring their effective usage
â€¢ Manages the Program's budget, tracking and monitoring costs, and ensuring that the profitability targets are met; Manages a team consisting of one or more Project Coordinators and Project Managers
â€¢ Provides recommendations to senior Region and BU management on technical area of expertise
Bachelor's Degree in related discipline
10 years of related experience
Advanced Project Management training
Project Management Professional (PMP) Certification
Excellent commercial skills with knowledge and experience in procurement, finance (budgets, costs, P&L) and legal agreements/contracts
Masterâ€™s Degree preferred
Experience of managing third party suppliers
Experience of working in a managed services or outsourcing environment, used to multi-tasking and moving from project to project
Integrated into our shared values is NCRâ€™s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Software Senior Program Manager