New York City, NY, United States
Dec 30, 2020
WHO WE ARE:
Information technology is a team sport. Working as an IT team allows brilliant individuals to create remarkable systems, processes, solutions and results. The IT teams are a group of practitioners who are able to develop, deploy and maintain large-scale systems to keep modern businesses running
WHO WE’RE SNIFFIN’ FOR:
Bark is sniffin for a new IT Manager! This person will support the needs of our rapidly growing organization defining our IT architecture, strategy and processes. You will partner across our organization to create, implement, and maintain internal technology systems while supporting the hardware needs of our rapidly expanding headcount. You are a technology specialist who is solutions-oriented and comfortable working in a fast-paced environment.
Interact with management and staff to provide technical assistance for the continuous improvement of IT solutions.
Establish and maintain a positive, productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies, procedures, and processes.
Oversee management of equipment and parts inventory.
Create, manage, and support recognition and communication programs.
Monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Bachelor's degree or 4 years relevant professional, industry or military experience
5 years of experience developing a team of technical professionals across multiple locations.
Experience working with stakeholders to communicate issues while balancing business expectations.
Leadership experience in a 24/7 operation supporting physical IT infrastructure (compute, network, storage).
Experience working with network architecture and client-server technology.
Able to work well under pressure
Experience in procurement, budgeting, forecasting, and asset management.
Proven skills in leadership development and team building.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
Experienced in making data-driven decisions.
This position is a full-time exempt position. It is located on-site at our office in NYC. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish.
Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.
Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.